Vodacom Customer Retention Dept

<p>I've been a loyal Vodacom contract customer since 2003 and prior to that I was on pay as you go , in January this year I've had my third interaction with Vodacom's retention department and again I am left totally frustrated.</p> <p>After a few phone calls I finally got transferred to the retention department and dealt this time with a lady by the name of Kgomotse Thema , I related my previous two experiences with her stating that I had gone through this process before where an agent would take all my details and request for a qoute comparison only for no one to ever get back to me , Kgomotse was even kind enough to give me her email address should i not get any response.</p> <p>Well sadly it's been almost three weeks since my first interaction with Kgomotse and after sending 4 emails to her I am still awaiting a response from Vodacom.</p> <p>I am not sure what to do here , </p> <p> </p> <p> </p>