Vodacom Customer Query Resolution Option Are Crazy

From my previous post, I still have not received help or assistance to find a reasonable solution to the issue.

Today I received a call from Vodacom Customer service, very helpful lady but we couldn’t find a solution within her means, she experienced the service delivery when she contact the online department to try to get me assisted, but the guy stated that he will transfer to a department that can help and dropped the call. She then tried again, now my two options are crazy and put me at a loss as to how have I been a Vodacom customer for so long and not seen the poor interaction before, Option one is to return My device and watch that I have been using and do not have a problem paying for, with the new contract sim that I didn’t want or app**** for (Was meant to be an upgrade on an existing contract I have), option number 2 is waste more money by keeping the correct and dropping the package in three months where there are T&Cs, both options run me at a loss, yet all I want is for them to move the package to the number I upgraded online and do not want the new contract that they sent me without calling to confirm like they normally do when I upgrade online.

I have been using the devices for 2 months and they have debited me for the 2 months already even though I didn’t use the sim because wasn’t aware they sent me a new contract, spent money buying accessories, and even a wall plug adapter to charge both devices.

No, I must send it back and when they process a new upgrade correctly I won’t get the same deal

This does not make sense and it seems Vodacom cannot help the customer but only protect themselves