1 reviews | Active since Oct 2014
Vodacom Customer Nocare
<p>I had a Vodacon 2GB day & 2GB night-owl data contract at R109.00 p.m. Since I couldn't top up data on this plan I went to my Vodashop in Gezina Pretoria. They called Vodacom and asked them to change it to a 2GB Top up plan, however Vodacom made a mistake and changed it to the wrong plan which include 50 min. voice time and 26 SMS at R369.00 p.m. (Sim only) Since Oct 2016 I have visited the Vodashop twice, made 6 calls to Vodacom Customer Care and visited the Vodacom Customer Care shop in Menlyn centre once. Up to date nothing changed and not once did they give me feedback on my request to change it back to the previous plan at R109.00 p.m. Every time they just close my query without any feedback. One operator told me that if they migrate me back I need to pay a R1000.00 migration fee or R4000.00 for cansellation.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for the delay and any inconvenience caused.
We migrated the package to the 2GB Top Up contract which will take effect on 1 January 2017. We also created a credit for the migration costs.
We will also respond to you via email.
Kind regards
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for the delay and any inconvenience caused.
We migrated the package to the 2GB Top Up contract which will take effect on 1 January 2017. We also created a credit for the migration costs.
We will also respond to you via email.
Kind regards
Vodacom Consumer Website Team
Thank you Vodacom for responding to my problem and and solving it as well as crediting the migration cost. I hope that in future you will take client query's more seriously that we will not need to reach for external intervention such as Hello Peter, for Hello Peter I say thank you very much, without their help this problem will probably never have been solved.
Thank you Vodacom for responding to my problem and and solving it as well as crediting the migration cost. I hope that in future you will take client query's more seriously that we will not need to reach for external intervention such as Hello Peter, for Hello Peter I say thank you very much, without their help this problem will probably never have been solved.