Vodacom Customer Let Down

I am aa fairly new customer with Vodacom but must say it is by far the worst service provider I have used.

I took out a contract for an iPhone 6 for R350 a month mostly for work purposes but contracts do not include CLI (Caller Line Identity) yet prepaid customers get this for free. Then after 6 months my contract premium increases by +- R50 with no prior notification.

When I queried the increase I was first told this is because of VAT, but VAT is only 1% and should equate to less than R5 increase. Then I was told by another consultant that my package has increased but that I am being given more data. When I enquired as to why the package increased, I was directed to their terms and conditions which states that the company has the right to increase packages. This I understand but there must still be a reason why the company is increasing their packages? Yet no one could answer this question.

I asked for the additional data to be removed, as I do not need it and paying R420 for an iPhone 6 is certainly not worth the price, I would have upgraded for a better phone, but this could not be done.

This is extremely unprofessional for any financial service provider to deduct monies from your account with at least 30 days notice and for their own consultants to not be able to tell me the reason for the increase is unacceptable. Their customer service is poor and the network conducts its business unprofessionally.

I will not recommend this network to anyone and cannot wait to terminate this contract.