rN
ravendran N

1 reviews | Active since Jul 2015

13 Jun 2018, 09:15

Vodacom customer keep paying for ***** line

I am just so ****ed off with Vodacom. There have been ***** going on my lines for the past month's I have reported this early so they could stop it from taking place. I have also been debited for this ********** accounts over and over. I have called the unprofessional customer CARE line over and over to which showed no interest in my quarries. I have been to the vodashop at gateway Durban several times for help, they can only send service request and wait. I am so tried of paying for a line that I done have it have also put me out of pocket until this investigation was done. I have had enough vodacom. As a loyal customer for the past 18 years. Please look at my billing carefully before calling me. This have gone far enough. I am seeking legal advise here.

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2018, 09:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

rN
ravendran N's update13 Jun 2018, 10:05
Reviewer Update
I hope to get professional feedback.