Vodacom customer is useless
I have three cell numbers with Vodacom, Two numbers were on contracts, and one on a Pay as you go.<br> At the end of May one of the contract numbers was changed from a Talk 315 contract to a Pay as you go as the contract had expired. When checking on the website where I had registered my numbers, only the recently changed number was visible, previously the other numbers were linked. Tried to add the numbers without success. After phoning Vodacom was told to deregister the number, which I did. Trying to set up a new registration would not work. After further calls to Vodacom they sent me a password reset, which also did not work. Phoning back again I was told that one of the numbers was active despite the fact that I cannot log in on that number. I was then transferred to another department! Nearly three hours of my time, three calls to customer service, describing my problem to three different departments and I have now given up.<br> It seems that when they don't know how to deal with an inquiry, all they do is transfer you to another department!!!<br>
Your enquiry has been received and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
Best regards,
Your enquiry has been received and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
Best regards,
