Vodacom -- Customer 'Don't' Care

I have previously complimented the Vodacom Shops at Hillcrest Corner and Pavilion, but what a different experience trying to contact Customer Care!

About 5 years ago I had a really poor experience with the consultants at Vodacom Customer Care and I'm afraid to say that nothing has changed. There seems to be sufficient staff, but none capable of helping or willing to help, even with small matters. On 27/10/22, I was promised that Contracts would call within '24 hours or 48 hours'... whatever that means. It is a week later and there is no call.

On 1/10/22 I tried emailing Customer Care and was told to expect a call within 24 hours -- nothing as yet. Each time you have to go through tedious processes to make contact, and each time you get the impression that staff at Vodacom do not care and that Vodacom makes a lot of **** promises. It is little wonder that there is a tendency to have as little to do with Vodacom as possible.