Vodacom customer DONT care

I have been waiting more than 3 weeks to find out if it is legal to enforce price increases and why my billing address changed without me giving consent or asking for it. So many promises with no answers. I received a e-mail regarding the price increase from Coenie du Toit after 3 weeks but still no answer on my address change. He does not even reply my phone calls or e-mail. I am frustrated that even the head of legal can NOT give me answer as was his commitment. I have spent more than 8 hours on the phone being shunted around. No I want to make a manual payment as I was advised to stop my debit order to go in arrears so that I can speak to legal. Customer service does not know how to make a payment. ANYBODY at Vodacom that is competent , PLEASE cal me. I want to know how my address changed and how to pay my account. <br> <br>