AB
Adelaine B

1 reviews | Active since Jul 2017

28 Feb 2022, 09:56

Vodacom customer, details leaked.

I just wanted to share a concern, please be very aware when complying for telephonic contracts with a company called RewardsCo, they are based in KZN and call clients on behalf of Vodacom, we did a request for a fiber line in January. This was later declined due to location and the service provider is not in our area. But the scare was when we were debited for a contact for MTN that we had not taken. Our information was leaked and a contract was taken via RewardsCo. This makes me question their system breaches as staff have access to clients accounts and it seems like they are used to commit *****. Been a Vodacom customer for over 17 years and have not experienced any issues before this. Vodacom should be vetting their service providers that they are entrusting customers with.

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2022, 10:23
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team