Vodacom Customer Care - Zero service worth Nil on a contract

Vodacom Customer Care - Zero service worth Nil on a contract.

After notified Vodacom within 7days of receiving Hauwei p8 lite 2017 via couriers (April 2018) to say I ONLY wanted an upgrade NOT a new contract.

It only took Vodacom 11 months to actually collect the device. Unfortunately as the customer of more than 10 years my account is NOW suspended.

I cannot get anyone on the phone to explain why my account is suspended due to Vodacom mistake and I am inconvenience as I CANNOT use the data on my router & tablet which are combined on this account. Call has been logged. So till it is actually actioned as they say "to be esculated to a technician", which I would expect that someone explain where they get any outstanding amounts due. In case this takes another 11 months, I will be looking to move to MTN, CELLC or Telkom.

Very unhappy Vodacom "Huawei Fan" customer. Sue Neill. ********** ********** 133