Vodacom Customer Care Worst thing on Earth

<p>Laste month Vodacom debited me double on my new contract and conveniently loaded airtime and data on my phone without any of my consent...</p> <p> </p> <p>First phone call Monday 31-10-2016</p> <p> </p> <p>After 1hr 10min to customer care, the 3rd agent could not tell me why there was more money deducted..After that long she wanted to transfer me to a 4th person...I refused and cancelled the call</p> <p> Vodacom sent me an sms asking to reply if I was happy with the service</p> <p> </p> <p>Finally Friday 4th 11-2016 This Agent phones back</p> <p> </p> <p>Happy go lucky Friday he confirmed the double charge will be refunded to me within 3 to 4 working days.</p> <p> </p> <p>Come Monday 14-November...I called up again...Very nice lady said she will escalate this to her supervisor and she will give me a call before day close. She phoned back to say its on the supervisors desk..</p> <p> </p> <p>Today Friday, I call again...This time I took a name down becuase sitting gatvol on a phone for 10 to 20mins everytime while working and sorting this Vodacom incompetancy out...So Gugu..Thanks for taking my call and I will wait for THE 30mins as people at finance is not available.</p> <p> </p> <p>THIS MY FUSTRATION...after 5 calls back n forth I can honestly say..Vodacom Customer Care should change theur name to Vodacom Customer Fustration department..</p> <p> </p> <p> </p>