Vodacom customer care - worst service in SA!

I bought a sim card on monday for a sim swop. They could not activate in it in shop due to loadshedding . I had to call Vodacom 082135 to activate it, which I did. I received a confirmation sms that said it will take 24 hrs. On tuesday (24hrs later), it was still not active. I called again. Every agent I spoke to just transferred me back to the call waiting line or to the service evaluation line. I then logged calls on Vodacom Chat. Every one of the chat agents was very friendly but could only escalate. this went on for Tuesday, Wednesday and Thursday. On Thursday evening we received an sms to say that we must again go and buy a new simcard and redo a simswop. I am unable to go the shop today and the shop refuses to assist my daughter because the contract is on my name. I did a chat again, where the agent told me that he is unable to call me due to a system problem. I am unable to continue with the chat since the vodacom reception in my office building in Pretoria SUCKS. I am cancelling all my contracts. I do not need this type of service.