Vodacom Customer Care worst experience ever!!!!!!

I upgraded my Data Package during the month of May 2019 from a 5 Gig Data Package, to a 90 Gig Data Package. The 90 Gig Data Package consists of 30 Gig Any Time Data, 30 Gig Service Provider Incentive Data, and 30 Gig Night Owl. All worked perfectly fine until the month of September. I noticed i have received my 30 Gig Any Time Data and 30 Gig Night Owl Data, but i only received 2.66 Gig of my Incentive Data. I assumed that it was a Network Related issue and that it will be rectified asap. On the 16th of September 2019 ALL MY DATA WAS FINISHED. That was the first day I contacted the Vodacom Customer Care Number (082 135). The person who assisted me informed me that there is a problem on their side with the Balances and Top-Up's, and that I should be patient and wait for 24 to 48 Hours for the issues to be resolved. On 18 September 2019 I contacted Vodacom Customer Care twice as the issue has not been resolved. I was told to be patient and that they are working on the problem. On 19 September 2019 I contacted Vodacom Customer Care and had a 40 minute conversation regarding my data issue. That was when the first Ticket was logged. Once again I was told to wait 24 to 48 Hours for the Ticket to be escalated and resolved. On 21 September 2019 I phoned Vodacom Customer Care twice for a duration of 33 Minutes. According to the person who assisted me, the Ticket has not yet been resolved but it will be escalated to a Team Leader. I continued to contact the Vodacom Customer Care number on the following dates (23 September, 25 September (x2), 26 September (x2), 27 September) I requested to speak to a Team Leader directly as I was really getting frustrated with repeating my issue to every single person I spoke to. I WAS NOT ALLOWED TO SPEAK TO A TEAM LEADER. The last Customer Care person I spoke to, informed me that I need to go back to my nearest Vodacom Shop as they are to blame for my Incentive Data that has not been loaded. I was treated like a child by this person and she was very rude. As I need to resolve this matter, I went to my nearest Vodacom Shop to report the issue. The Vodacom Shop explained that they are not capable of allocating Data. This I do understand. The Vodacom Shop logged another ticket on my behalf. I was contacted by Vodacom Customer Care moments after the NEW Ticket has been logged. The person wanted to know why I logged a new Ticket. After explaining my issue once again, the person was rude and dropped the call. I visited my nearest Vodacom Shop this morning with the hope that they can assist me with getting hold of a Team Leader that will be able to assist me since it's been two weeks. They checked on the system and noticed that my Tickets have been resolved without any resolution. In the meantime i have been buying additional data to keep my company online as i am working from home. Vodacom Customer Care is the worst experience I have ever had. I will never recommend Vodacom to anyone. I have been loyal and very patient, but I had enough. I will involve a legal entity to get this resolved.