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Tshepang S
1 reviews | Active since Sept 2019
18 Sept 2019, 09:08
Vodacom Customer Care won't answer my calls
I have been trying to get a hold of the Vodacom customer care center with no luck. I have even alternatively tried choosing the sim swap option in hopes of being directed to a consultant as that is one option I know would give me direct access to a consultant. I've been holding for almost 25 minutes now with no luck and when you end the call and try calling the customer care center it says network busy. I wanted to inquire on why is it that I took 2 airtime advances on separate occasions today, one at 07:09 and the other at 08:02, and it gave me a confirmation sms saying i had received the airtime and debited my advance amount but my airtime balance still says 0.00?
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Replies (3)
Vodacom's replyOfficial
18 Sept 2019, 10:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 10:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tshepang S's updateReviewer Update
18 Sept 2019, 11:46As i wait for your call, I was on hold for an hour 20 minutes... And now its been over an hour waiting on your call... What kind of service are you giving your customers as the proclaimed best telecommunication service in SA?
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Tshepang S's update18 Sept 2019, 11:46
Reviewer Update
As i wait for your call, I was on hold for an hour 20 minutes... And now its been over an hour waiting on your call... What kind of service are you giving your customers as the proclaimed best telecommunication service in SA?
Vodacom's replyOfficial
23 Sept 2019, 16:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Sept 2019, 16:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team