Vodacom Customer Care what a Joke no service

My wife have been struggeling for more than 2 weeks with here contract now. First we struggle for more than 4 Months to cancel the Insurance that they have offered us and when they did not cancel that she decided to short pay her account with the amount of the Insurance so they when and block her account because she have short paid them. Then she had to pay the R492 again to get her line up and running again. After that her phone does not work on data so when she is not near wifi het Whatsapp services dont work. I went to Vodashop Mall @ Reds were a gentleman assisted me and try everything to sort out the problem, we even did a simswop to check if its not the simcard. That also did not work and he logged a fault on the number because we recon that it can only be on the number becausev if we install the sim in my iphone and his iphone we still did not get any 4G signal and Whatsapp display all the time "Searching for network". We received a sms on Tuesday that the problem have been resolved and that the ticket number is closed but nothing has changed we still sit with the same problem. I think that the service received from the IT department or whoever is supposed to resolve these kind of issues is pathetic. I need this to be resolve today otherwise we will take it further because she is paying about R2000 p/m for a Contract thats not fully active and a phone thats she cant usse unless she is near a wifi connection. I can be contacted at *** and my name is Tobie Wiese.