Vodacom Customer Care = Vodacom Couldn't Care

Vodacom decided to unilaterally and without notice deduct R14k from my bank account, for a contract that was cancelled within the cooling off period (and acknowledged as such by multiple Vodacom representatives)

I am unable to speak to anybody other than the Customer Care Team Leader, Ms Ebrahim, who has given me assurances that a refund is due and being expedited, but after almost a week has now resorted to "I have no control over the process"

It is clear there is no such thing as Customer Care at Vodacom - they simply do not care. Multiple emails to Ms Ebrahim has gone unanswered - it seems as long as Vodacom has your bank details, they can deduct whatever they want, with no consequences or recourse from the payee