Vodacom customer care unhelpful

I called Vodacom ********** line, relating to account details on which I can pay my account as the debit order bounced. The lady told me she will sms me the amount to pay, the account number and an email to send through proof of payment. But instead, she send me a message about making a deposit slip payment. But I can't go to the bank. I can only make an EFT payment. We discussed this.

I then called again. The same ********** number. Mind you each time I call, I have to listen to the voice prompts and the adverti*****ts before I reach a consultant (and this takes a while). This time, after having to explain myself yet again, the lady simply redirected my call and it took me back to voice prompts. Voice prompts for a PUK number.

I still have not received the information I am looking for. Is there a way to escalate this?