Vodacom Customer Care ( Un Care)

Vodacom Customer care is non existent, i called them at 3;30 on the 9th of June complaining that My Vodacom account suddenly does not recognise me. The operator after a while said my problem has been escalated to be sorted out, I tried calling 24 hours later only for my call to be dropped 3 times before i even got to an operator . Please don't blame the pandemic we are in , it is just shoddy customer service from Vodacom side . I have been a loyal customer since inception and do not accept this for customer service