VODACOM CUSTOMER CARE SYSTEM IS ********LY OPAQUE & EVASIVE

Their customer care model is ********ly opaque - essentially designed for zero accountability while they fleece customers in perpetuity. Their pricing/value of data bundles changes day-by-day. There is no guarantee that you get what you pay for. 10 Gigs could be 2 gigs and the customer would never know. They are then impossible to reach. The bot and self-help options are unhelpful. When you do eventually reach a human customer service agent they sound as if they parrot a manual to evade, lie, gaslight and blame the customer for every problem. Dealing with them is such a violent experience.