VODACOM CUSTOMER CARE SUCKS BIG TIME

<p>Approximately 2 and a half weeks ago I handed in an I phone 6 which is currently still under warranty. From day ONE the phone has given problems. Armed with a list of things that were not operating I handed in the phone to the Customer Care Centre. Would receive SMS'S on the progress..blah blah blah! Only ONE message was sent to tell me the handset had been assigned to a technician. ..thereafter NOTHING!!! I took it upon myself to phone the number to find out where my I.phone was???? And was told it's been ready for collection a near week ago!!! I asked about the so called SMS'S one is supposed to receive and was met with a host of excuses!! Yet suddenly in the next hour an avalanche of SMS'S were sent to my phone. Trying to hide your incompetencycle VODACOM. Today I collected the phone but it could not be switched on as it was dead flat!! AND sorry we don't have an I phone charger that we can use....WHAT? you have to be kidding me!!!! Hopefully all would be working when I got home to charge the phone! SURPRISE! SURPRISE! NOT ONE SINGLE problem had been rectified!!!! Went in and came back as if NO ONE HAD EVEN GLANCED AT THE PHONE!! A software upgrade had been done....which I did NOT ask for and had to pay R10. 60 cents for!! Nice one VODACOM!! CURRENTLY I have FOUR phones on contract with you VODACOM dating back to 1995 when cell phones were introduced in South Africa. As and when these contracts become renewable I WILL BE CANCELLING ALL CONTRACTS!!! Your Company is VERY QUICK to get you to sign a 2 year contract. Your AFTER SALES SERVICE SUCKS and is TOTALLY and COMPLETELY UNPROFESSIONAL and PATHETIC!!! I am going straight to the top with my dissatisfaction. ..my packages are all top ones with so called top phones which are well over R10 000 plus for these phones! I WANT A NEW REPLACEMENT PHONE!!! THE PHONE IS A DUD!!! Failing that...I will put a STOP on my debit orders!!! Bring it on!! I'm ready!! Consumer Protection Act!!</p>