Vodacom customer care SUCKS!

I have requested to do a relocation on my Fibre. Sent in the form to do the request got an email Back saying Vodacom will be in contact with me. Its been 3 weeks and no one has phoned me. Instead i had to phone vodacom and had to use all my airtime to find out how far the process is. Every time I speak to someone they give me a different story. Now i will pay my fibre end of this month but could not use my wifi for a whole month. Why should i pay for something I did not use??? Worst customer service ever! And the Estate I live in only allows us to use Vodacom fibre! If I could change i would do it tomorrow.