Vodacom customer care sucks

I've been a customer of vodacom forever ,it has become disgustingly unsatisfying having to deal with their customer service . Procedure for canceling used to be simple ,where you'd go into your vodacom shop near you , state you'd like to cancel & forward a supporting email to the relevant parties , NOW YOU HAVE TO DEAL WITH INCOMPETENCE OFCALL CENTER.

A contract of mine came to an end & I did not wish continue with said contract , after going through the motions with the assistance of the guys at the Chat shop in Ottery , references to prove conversations & confirmation from so called head office that the contract would be closed.....". After all this ,they still deducted monies from my account for more than 8 months for this contract even though after the first deduction I called them , stating that the contract is supposed to be close. At wits end I contacted my bank who started blocking the attempts to deduct monies for the that contract , long story short , MY CELLULAR SERVICE HAS NOW BEEN BLOCKED BY VODACOM BECAUSE APPARENTLY I OWE THEM MONEY , they say they only owe me 5 months back pay & I was told over the phone by one of their consultants that I shouldn't be irrate & pay the monies as I am at fault I sent a complaint once again to customer care on the 16th of January 2019 & thus far no response , & my cellular service is still blocked ( ref 1- ********** ********** ) one of many