Vodacom Customer Care Stinks!

I phoned Vodacom customer care service 13 times today only to get told that the system is slow or that they have no access to the "other" system and I will be called back. Which of course never happened! I've been cut off, put on hold and wasted most of my day to try to sort out the mess on my account! No such luck! Zero care from Vodacom who is very fast to take your money but no customer service once they have you on contracct!