VODACOM CUSTOMER CARE STILL DOES NOT CARE!!!

After my last post on Vodacom, my experience is even more frustrating than with the first complaint. After paying the amount, that now became R260.88 and not the R106 anymore, we still have no joy to rectify this matter. I have sent the payment slip that Vodacom supp**** me with, to Vodacom Customer Care. After numerous e;mails and 42 calls to Vodacom Customer Care to get a settlement letter from them, no one knows who must give this to me, what must be in the letter or any other help whatsoever from Vodacom. Is there anybody out there that can help me with this issue? What more can I do that I have not yet done? I also phoned ITC (TransUnion) and even they cannot help me without a settlement letter from Vodacom..... al I can say, "Vodacom will never get there, where ever they wanted to go to".... Not with service and customer care like this.