VODACOM CUSTOMER CARE SERVICE NON EXISTENT

I have had a business contract with Vodacom for about 20 years now. I did an upgrade on my contact in November 2020. I received a new Samsung Galaxy S20FE cell phone, INVOICE NO: U*** dated 18 November 2020 (SEE ATTACHED). I continued to use my previous cell phone as there was nothing wrong with it. I kept the new S20FE in the box. I opened the box on 25th of February 2023 and charged the cell phone, when trying to put the phone on it would not come on. I then placed my sim card in the phone and tried again to switch it on, but it does not turn on. I reported this telephonically on the 27th of February 2023 to a manager, Nontuthuko Ndebele who said that she would escalate the problem and come back to me. I have heard nothing back from Vodacom. I have also contacted VODACOM CUSTOMER CARE VIA EMAIL TWICE ALREADY. I HAVE HAD NO RESPONSE. Can you please assist with this matter as the cell phone is already paid for in full according to my contract, but it is not working. I would not like to be forced to cancel my long standing contract with Vodacom. THIS IS ABSOLUTELY POOR SERVICE ON BEHALF OF VODACOM. I WILL BE CANCELLING MY CONTRACT AND MOVING TO MTN