Vodacom customer care service is pathetic!!!

My Vodacom Contract was suspending yesterday I was told to make payment in order for them to reactivate my account, so I did just that! I made an EFT payment at 14:00, I even sent a payment notification to the email address provided to me and was told by the lady who helped me from customer care to wait between 2 - 5 hours for reactivation. 2 hours passed, 5 hours passed and still nothing! No reactivation or anything! I then called customer care again to find out what is going on, only to be on hold waiting for the next available consultant for 15 minutes, I called again and was put on hold, I called about 6 times last night and was always put on hold! How is Vodacom's customer care service a 24hour thing if no one answers the calls? What do you do in case of an emergency? Nothing because it seems like no one works at Vodacom's customer care! Or they just don't want to do their job!! It is utterly ridiculous! To be waiting this long just to be reactivated! Vodacom has really *********** people working if they can't do something as simple as take a damn call! I wake up this morning thinking maybe my network is back but it isn't! I called Vodacom customer care again twice and still I'm being put on hold waiting for the next available consultant for over 20 minutes! This is absolutely ridiculous and pathetic service! Vodacom is pathetic! I have been a loyal customer to Vodacom for years and this is the kind of service I receive? It is truly pathetic and unacceptable! I would recommend not using Vodacom!