1 reviews | Active since Jul 2016

27 Jul 2016, 22:20

VODACOM CUSTOMER CARE REALLY NO HELP.

<p>I took out a contract at a cellucity shop on the 14/07/2016 for a 1GB data and till today I still don't have my data.I had to buy data twice,I mean really what is the use of a contract then?</p> <p> </p> <p>The first time I called vodacom they told me I am not at vodacom...that went on a while then they told me I am on a new system and they will call me back,only 1 of 3 people did call me back...and that was the last person.The rest only transferred me till I got cut off.</p> <p> </p> <p>The last person told me that he did short it out and called the shop and that I can follow up on this.But I have also done that and the person at the shop just is telling me "we are waiting for vodacom..."</p> <p> </p> <p>So now I am stuck in the middle of the 2 with no data ...</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2016, 05:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team