Vodacom customer care processes consistently fail and the only recourse ever is to lodge a complaint through Hello Peter

I am, once again, dismayed at the service, or lack thereof, received from Vodacom. I have been trying since early October to cancel one of my numbers and I have followed due process by contacting the necessary call centres, having my matter allegedly "escalated" several time, and promises to call me back to no avail. Despite my best efforts to cancel the number in question, I was greeted by a SMS this morning indicating that my upgrade has been completed and the contract extended for a further 24 months despite me trying to actively cancel it.

The numbers which I DO want to upgrade, I have been trying to do so for over 2 weeks and have been met with a series of incompetence and false promises too.

I have been a Vodacom customer for over 20 years and every time I try diligently to follow the recommended processes I get stonewalled. It seems that the only recourse if lodging a complaint on Hello Peter.