Vodacom customer care phonies!!!

4th weekend in a row now that vodacom has supposed problems at the tower 3,5km away from us. Standard response is the technicians are hard at work at the tower and will resolve the matter with urgency. We go to the tower and no one is at the tower, we phone from the tower and they say that the technicians are on site and working on the situation, and we tell them that they are not as we at the tower and no one is here. This has become a norm to Vodacom, they just do not care, or rather let me correct that, they do not care until you do not pay then they do care alot, or when you tell them you will deduct the amounts of lost bookings and guests cancelations due to them not providing a service to us then they do care and immediately want to bring in lawyers etc. But when you enquire why you service is a disaster and non existent its just who cares from Vodacom. I truly wish we had a service provider in this country who could provide us with stable service. Vidacon has forgotten that customers make the business and have no clue what customer service is. Whish we had a award for worst customer service in this country and hands down vodacom would win, even beet eskom hands down. Losing so much business due to the incompetence of vidacom and its technicians. Intressting fact we learnt late yesterday, vodacom has minimum technicians in the entire province and only one technician is on duty a weekend for the province, so do not even think your problem will be solved in a short space of time, even when a full team is on, this is from a Vodacom employee telling us. Shocking, but I can see from the reviews that Vodacom is.not cared about complaints or bad service. I have in the last 18 days left 67 messages for a vodacom manager to phone me for solutions and to date zero response, it's disgusting service and customer care.