Vodacom customer care passes the buck

6 Weeks ago I reported my complaint. After several failed attempts to resolve this issue, the issue is still in the air.<br> After me once again contacting customer care, I've been told that customer care closed the case as they handed the complaint over back to the branch. We are talking about the same branch that this issue started with.<br> What has happened to service providers. Nobody cares or takes the initiative to resolve issues.<br> Maybe they are just not capable to handle issues outside their own environment. Where's the managers to look into matters like this and act as any quality company will do.<br>