Vodacom Customer Care only when all goes well

Called Vodacom on 10 June to apply for a new contract as the LG G7 was available on a very good deal. Went through the process only to be told that my application was unsuccessful per Vodacom internal rating. Very confusing and hard to believe, I called again to only find out that the application was incorrectly done on some old profile that does not reflect as paid up(although paid up) but somehow still linked to my current profile. Now the handset is out of stock and I am still waiting for Vodacom to correct their internal error, and it's the 12th! And apparently they cannot allocate a device while in process of resolving their own internal issues. Total @$##%% and you as customer have to accept an apology and move on.