VODACOM CUSTOMER CARE / NOT !!!

Item: Vodacom
Rating: 1
Author: melody M

Frustration with the customer care number, all I get is the bot, who confidently says thank you and hangs up on me without resolving my issue. All morning I have been calling to the same thing.

Is there an option to talk to someone? for actual assistance? this bot a waste of my time , patience and just ruins my day - if this is what Vodacom aims to do , well then as confidently as the bot say thank you and well done .

Helpful (0)

Replies (3)

Vodacom's replyOfficial

02 May 2023, 13:56

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 May 2023, 13:56

Official

melody M's updateReviewer Update

02 May 2023, 16:11

Hello,

Thank you so much for getting back to me. Luyanda called me, and what I have been trying to do all morning Luyanda assisted and directed me within 2min.
Thank you!!

melody M's update02 May 2023, 16:11

Reviewer Update

Hello,

Thank you so much for getting back to me. Luyanda called me, and what I have been trying to do all morning Luyanda assisted and directed me within 2min.
Thank you!!

melody M's updateReviewer Update

05 May 2023, 13:03

Hi Vodacom,

I am waiting for my ITC number requested on 02 May. Form sent to : *** .

Am trying to get my life in order after an unfortunate incident, if you can please assist.
Thank you kindly.

melody M's update05 May 2023, 13:03

Reviewer Update

Hi Vodacom,

I am waiting for my ITC number requested on 02 May. Form sent to : *** .

Am trying to get my life in order after an unfortunate incident, if you can please assist.
Thank you kindly.