Vodacom customer care non-existent

They upgraded a contract after specifically asking not to touch that number on my account (076 *** 2557) After numerous calls to resolve nothing has happened yet, yet they bill and take the money. I also requested that I be removed from any and all marketing-related calls and emails (Confirmed on the phone that my request was processed.) I still get calls selling to me (Violation of the POPI act). I have also requested the call recordings to be made available to me and have not received anything.

I saw the issues more than a month in advance and logged the queries with customer care and nothing has been done now I'm being billed ridiculous amounts on my contract for something I have not signed up for.