Vodacom 'customer care' - no 'customer care' at all

I am at a loss as to how one actually updates ones' personal details with Vodacom as trying to get through to the call centre is shocking. One goes round and round choosing options that don't get you to where you need to go or to speak to a consultant (it's just crazy making and a waste of time) and after going round and round with options Vodacom ends the call. It is really ludicrous.

I also tried to update my personal details on the app, using the my account option and account details but the app doesn't appear to be functioning very well either and I am not able to update my personal details on this platform.

It seems to me, that the only time one can get any response from the Vodacom call centre is when upgrading or purchasing something - then there is no problem speaking to a consultant but when simple customer administration is required, then Vodacom are elusive.

Please could someone from Vodacom contact me - so that I can update my personal account details.

Thank you