Vodacom customer care negligence - refusal to repair phone on warranty - pathetic service

My device was taken in for reapirs and the consultant whoch checked it in did proper check on the device and then confirmed it would be covered under warranty. Got a call few days later to say it is cracked and it will no be covered. There was no crack on the phone when it was checked in and it was always used with a cover...the cover was only removed when the Vodacom consultant took it in. They cannot prove that it was not cracked when it dropped off and they still refuse to fix. Will never take another Vodacom contract.