Vodacom Customer Care - Merchants

Good day,

I trust this email finds you well

I called in on the night of the 8th of July late in the evening. I was a bit stressed about my data Top up contract and an Angel by the name of Lelo Hlazo, gave me assistance she helped me make a payment arrangement, advised me what data package would work for my type of data consumption and made me feel special.

. She was a kind. attentive, empathetic, professional, lively, warm, welcoming individual to have a conversation with by the end of the call, I had never felt more happier about being a Vodacom customer in my life. People always say Vodacom is pricey but it honestly is worth every cent for this value of service we receive. I don't know what you are feeding your consultants at Merchants but please continue to do so because ther'es so much good energy that can be felt over the phone. even prior to having spoken to Lelo the consultants who assist me are always so sweet.

I hope she gets the acknowledgement she deserves.

Kind regards, Phumelele