JC
Joy C
1 reviews | Active since Feb 2011
09 Sept 2024, 15:27
Vodacom customer care makes me think I'm living in an alternate universe
I've had bad experiences with customer care departments, but this must be one of the worst. All I want is to get my statements via email. When you phone customer care, you get options. Talk to a bot or hold (a very long time they suggest) for a human. I chose human. I got a bot. So I go through the options and get to "manage accounts". Submit the OTP. "Due to technical difficulties..." So, I went into a store. They can't explain why I'm not getting my invoices. Try calling customer care, they tell me. Am I living in an alternate universe?
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Sept 2024, 08:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Sept 2024, 08:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JC
Joy C's updateReviewer Update
11 Sept 2024, 14:45A success story! Thank you, Fergie, for restoring my faith in humanity. My issue has been resolved to my satisfaction. I do hope you'll sort out the bot, though, so others like me don't have to resort to Hello Peter.
JC
Joy C's update11 Sept 2024, 14:45
Reviewer Update
A success story! Thank you, Fergie, for restoring my faith in humanity. My issue has been resolved to my satisfaction. I do hope you'll sort out the bot, though, so others like me don't have to resort to Hello Peter.