Vodacom: customer care mailbox full, chatbot on loop, zero accountability

Three days without internet. Multiple reports logged. Not a single human response. The so-called “support” system is a chatbot that keeps “resetting” the line, pretending to help, then ghosting. When I tried escalating by email, this is what came back: Delivery has failed… *** — The recipient’s mailbox is full and can’t accept messages now. That’s right — Vodacom’s customer care mailbox is full. You literally cannot complain because their inbox has reached capacity. It’s the perfect metaphor for what Vodacom has become: bloated, automated, unreachable. No callbacks. No technicians. No diagnostics. Just a Kafka loop of bots, broken forms, and now a full mailbox. Vodacom’s service has degraded into a kind of corporate ghost story — all branding, no pulse. They’re still billing me, of course. Just not delivering the service.