Vodacom Customer Care Line inefficient, inconvenient and no customer friendly.

The Vodacom customer care service line is by far the most useless and user-unfriendly service. It's a great example of a failed application of artificial intelligence. One needs to be on the line for at least 85 minutes, trying to bypass the Toby robot which is a complete waste of time, then get bounced around at least 7 departments until you get to the Customer Care.

They still have the 082 135 number on invoices, only to be told the number is no longer in use.

All in all, it's a painful exercise to get a service one pays for.

Highly inefficient and a great inconvenience. Please fix this!