Vodacom "customer care less"

Prior to leaving SA for our holiday in Mauritius, I spent about 20 mins with a Vodacom customer care agent. She claimed to have updated my full service while I was out of the country. I have not been able to use the service if I am not in a WiFi spot or my friend's hotspot - this is not acceptable as we intend traveling around the island and cannot use my phone. My phone number is ***.