VODACOM CUSTOMER CARE LEAVES A LOT TO BE DESIRED

Item: Vodacom
Rating: 1
Author: Lucy C

Good day It is increasingly difficult to get to speak to Vodacom. Tried online chat - no luck. Tried dialling - 082135 get cut off tried ***4 get cut off Dialled a store Bedford center call cut. Went to Lifestyle Ballito spoke to a technician and he half heartedly loaded an app without showing me how he did it .. app still not working properly as my number on this fone is still linked to old fone.

Battling to get my fone to download apps but number still linked to old cell fone and cant get to speak to ANYONE.

PATHETIC AND FRUSTRATING!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Jun 2021, 11:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Jun 2021, 11:17

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Lucy C's updateReviewer Update

07 Jun 2021, 07:25

VODACOM CUSTOMER CARE LEAVES A LOT TO BE DESIRED - FOLLOW UP

Got a response on Hello Peter on the same day I wrote the review which was on the 2nd of June BUT I have not had the fone call from VODACOM or the whatsapp as per their response below!!!!!

On the email from hello Peter TODAY I was asked for feedback ----- speechless STILL TERRIBLE!!!!!!!!!!! NO STARS available to describe this service!!!!

Vodacom's reply:

02 Jun 2021, 11:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Lucy C's update07 Jun 2021, 07:25

Reviewer Update

VODACOM CUSTOMER CARE LEAVES A LOT TO BE DESIRED - FOLLOW UP

Got a response on Hello Peter on the same day I wrote the review which was on the 2nd of June BUT I have not had the fone call from VODACOM or the whatsapp as per their response below!!!!!

On the email from hello Peter TODAY I was asked for feedback ----- speechless STILL TERRIBLE!!!!!!!!!!! NO STARS available to describe this service!!!!

Vodacom's reply:

02 Jun 2021, 11:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team