Vodacom customer care is USELESS!!!

I had a 24 months contract with Vodacom, which would end in August 2020, I had no idea that I had to call or go to the store to cancel but when I received statements via email in September I sent Vodacom an email asking why am I still getting statements. That was ignored, September was debited as well. In October the 14th, I decided to call them. A lady explained that I was supposed to call or go to a Vodacom shop to cancel. And because I called mid month, they would still debit for October and November, and that would be it! I learnt to leave with that, even when I did not understand why November would still be debited.

Today, I get another statement via email, I call Vodacom and ask why am I still getting statements, the contract is cancelled. They tell me that it is still active, the person that I called on the 14th of October, tried to capture my cancellation but the system did not capture it, so come December, I will still be debited!!!

Vodacom is making it my problem that their system did not capture my cancellation, WHY WHY WHY!!!

The Agent I spoke to did not even give me some sort of a reference number, but told me that in 7 to 14 working days.

Ohh when she asks to call me back, since I was using an MTN number, I said no thanks, I do not trust that you will call back, so let's continue with my airtime, she tells me I have TRUST ISSUES. I spend over 45 minutes, going around circles with this,

Vodacom, why is it my problem that your system did not capture my cancellation, why??