VODACOM CUSTOMER CARE IS TOO FAR FROM THE CUSTOMER.

<p>I am experiencing such great difficulty to upgrade my Vodacom contract. I have been due for an upgrade from the 2nd of January. The first time I visited a store was on the 4th. I was told that my portfolio needs to be updated and that takes 24h – 48h. Since that day I have visited Vodacom again and no one was able to assist me. I phoned that same store (Vodacom Rustenburg) 3 more times. They were unable to tell me what the status of the portfolio review was. I phoned customer care, they said that they can’t do anything for me. I then phoned the retention department where I was told that I was not the owner of the contract. I am the owner of the contract. NO ONE of the whole team I dealt with had customer satisfaction as priority. I feel let down by my own service provider. I will make a point of it to move to a different one.</p>