1 reviews | Active since Oct 2011
VODACOM CUSTOMER CARE IS THE WORST!!!!!!!!!!!!!
<p>THIS IS NOT THE FIRST TIME HAVING TROUBLE WITH VODACOM.REPORTING IT ON HELLOPETER IS MY LAST RESORT BECAUSE I CANNOT DEAL WITH CUSTOMER CARE WHO ARE VERY *********** AND CANNOT HELP ME.I APP**** FOR A CONTRACT AND VODACOM CAPTURED THE DEAL INCORRECTLY.I WENT BACK TO GAME WHERE I APP**** FOR THE CONTRACT AND WAS TOLD THAT THE CONTRACT NEEDS TO BE CANCELED AND A NEW CONTRACT NEEDS TO BE OPENED AND THATS WHEN MY MISERY STARTED.IS THERE SOMEONE ,ANYONE AT VODACOM WHO CAN ACTUALLY ASSIST ME IN RECTIFYING THE PROBLEM???????EVERYTIME I CALL THE CUSTOMER CARE ,THEY TRANSFER ME FROM ONE PERSON TO ANOTHER AND FROM ONE DEPARTMENT TO ANOTHER AND EVERYBODY JUST GIVES ME A DIFFERENT STORY WITH NO SOLUTION TO THE PROBLEM!!!!!!!!!!IM A LOYAL CUSTOMER TO VODACOM FOR OVER EIGHT YEARS NOW BUT THEIR SERVICE IS DETERIORATING BY THE MINUTE!!!!!!!!I ALSO LIVE IN AN AREA WHERE THE SIGNAL IS VERY BAD AND MORE THAN TWO YEARS AGO I WAS TOLD THAT THEY ARE BUSY CONSTRUCTING A TOWER AT ONE OF THE HOSPITALS CLOSE TO MY HOUSE,BUT OVER TWO YEARS LATER STILL NOTHING,NOTHING,NOTHING!!!!!!!!I HOPE I GET A SPEEDY RESPONSE FROM SOMEONE WHO ACTUALLY KNOWS WHAT THEY ARE DOING.IM REALLY FED UP WITH THIS VODACOM RIGHT NOW!!!!!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
