DR
Donovan R
1 reviews | Active since Feb 2012
19 Dec 2024, 14:52
Vodacom customer care is terrible...
I over paid by a massive amount, and I've been trying to get the money back for a month now. I've sent numerous emails, made countless calls, even been to one of their stores. Still nothing. Is there any easier way of doing this. Because everything with them takes a 100 working days!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Dec 2024, 10:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Dec 2024, 10:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DR
Donovan R's updateReviewer Update
27 Dec 2024, 10:34It's going towards the end of the year now and still nobody has helped me with my credit on my account. What is happening at vodacom that I'm just not getting any help?
DR
Donovan R's update27 Dec 2024, 10:34
Reviewer Update
It's going towards the end of the year now and still nobody has helped me with my credit on my account. What is happening at vodacom that I'm just not getting any help?