Vodacom customer care is Terrible

<p>A fradualent account was open in my name and it was investigated and resolved. There were credit notes that were paid back to my account but lately vodacom has been billing me back the same account. From September 2016 i have been explaining the same story every month to you Acoounts counsultants but have not been helped i dont even know what to do because when i go to the store they say i must call accounts!!!!!</p>