Vodacom Customer Care is Pathetic if you not on RED

Pathetic service, I've been with Vodacom since 2005 with an average contract spend of R2000 a month. I was on Red Advantage for a while and had no issues however in January this year I changed to the Smart M+ package and all the problems started. The customer care service center is ********** and absolutely unhelpful. The difference between the service from the RED package to any other package is night and day and clearly its a matter of status, as my spend is almost the same however not being on a RED package means I have to deal with the normal call centre and get posted from person to person. I was double charged for my handset on my April invoice, I called in a week ago after half an hour on the phone, I was **** to that a call to the back office/account dept. was logged, it was never logged, I was also **** to that I would receive a reference number after the call ends - this was not done as well. Then I was also told that I would receive feedback within 48 hours - also a lie - I am still waiting. I eventually had to call in yesterday 20 May 2018 and query this - after another hour on the call and having to explain everything over again, I now get the call logged I wait online for the sms and I get it, now I have to wait to resolve that. Then I log a call because my MMS does not want to work - call gets logged with no reference. I eventually end up in the Vodacom store The Grove and the agent resets network settings, still nothing working. I cringe to think that I now have to call in again to log this call. I really regret staying with Vodacom.