Vodacom customer care is NON- EXISTANT

I've been trying to cancel a data line that I have not been using for the past year. I was offered an upgrade on that line ad as great DATA deal to prevent me from canceling this line. This new DATA deal cones with a new router which was supposed to be delivered to me within a week. It's been over a week since the order was placed - I called Vodacom customer care to ask about the status of my order. I was informed that the new router I was supposed to receive is out of stock- o asked them when they would get it in stock- I was told to call back next week Monday after their stock had been updated. I told them I wouldn't do this as this has happened to me before- I told them that I would rather cancel this line as per my original call. I was transferred to 2 different departments who could not assist me. When I finally hung up and called customer services again- I was informed that it's too late in the day to process my cancelation- yet I've been pushed from pillar to post for nearly 30 minutes without assistance!