Vodacom customer care is disgusting

<p>I have contacted Vodacom customer care 9 times since 9 September 2016 disputing exorbitant data charges and almost 6 weeks later there is no solution from Vodacom. I noticed on 9 September that more than 400MB of in-bundle data was depleted and I was subsequently charged R987.43 out of bundle data on the same day. Vodacom logged in a query that was escalated to a support specialist on 12 September. I called on 3 October and no one had bothered to look into the query and this was 3 weeks later.</p> <p>The staff is very *********** and unprofessional. They promise to call back and don't honor the promise. Vodacom closed the query on 11 October without solving the problem. I was told that the query was not logged in correctly, the information was not written correctly, this was not supposed to be done like that and so on. I was told to open another query yesterday and I don't know how long it will take to solve this problem. </p>