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Warwick H
1 reviews | Active since Aug 2024
28 Oct 2024, 09:32
Vodacom customer care is beyond usless
Hi Lodged a complaint last week Monday regarding my Powerflex contract. No minutes or data have been allocated. I have phoned twice daily every day since. It's now Monday the 28th and I am no closer to resolving my issue. Surely it can't be that difficult to sort allocations. Why sell a product when no one in your organization knows how to solve it. This is beyond useless.
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Replies (3)
Vodacom's replyOfficial
28 Oct 2024, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2024, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Warwick H's updateReviewer Update
28 Oct 2024, 12:31You have now blocked my number from calling customer support because I have called so many times over the last few days trying to resolve this issue.
How can a company be so incredibly useless. It's unbelievable. I am unable to use my phone, I have even been into the vodashop and no one can help me there. This is killing me.
How can a company be so incredibly useless. It's unbelievable. I am unable to use my phone, I have even been into the vodashop and no one can help me there. This is killing me.
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Warwick H's update28 Oct 2024, 12:31
Reviewer Update
You have now blocked my number from calling customer support because I have called so many times over the last few days trying to resolve this issue.
How can a company be so incredibly useless. It's unbelievable. I am unable to use my phone, I have even been into the vodashop and no one can help me there. This is killing me.
How can a company be so incredibly useless. It's unbelievable. I am unable to use my phone, I have even been into the vodashop and no one can help me there. This is killing me.
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Warwick H's updateReviewer Update
30 Oct 2024, 09:0010 Days later from the initial query being logged and still no resolution or call back from Vodacom. How can a company be so useless? This boggles my mind.
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Warwick H's update30 Oct 2024, 09:00
Reviewer Update
10 Days later from the initial query being logged and still no resolution or call back from Vodacom. How can a company be so useless? This boggles my mind.